CUSTOMS & IMPORT FEESUpdated 7 months ago

All orders ship from our headquarters in Melbourne, Australia.

Additional taxes, duty charges, or fees owing on international orders received (outside Australia) are the sole responsibility of the customer. 

Customers are encouraged to check with your local authority or post office to anticipate any additional charges that may apply. Customers from the United Kingdom, Canada, and South Africa (Sales Tax/VAT) please take this into consideration when ordering.

Furthermore, it is illegal for us to declare products to be valued less than their selling price. We cannot accept requests for the values to be altered on Customs Declarations.

WHAT IS CUSTOMS DUTY?

When goods are imported into a different country or customs territory, there can be a charge applied called 'Customs Duty' that is charged by the local customs authority where the goods are being imported into.

If Customs Duty is required by your territory, you'll be responsible for paying it to the authorities. Whether Customs Duty is payable, and by how much, depends on your countries specific regulations.

If you do have to pay Customs Duty, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

WHAT IF I DON'T PAY THE CUSTOMS DUTY?

If you decide to refuse the customs fee on your order, your order will be returned to sender. 

Once we have received the order back at our headquarters, we will issue you with a refund of the goods. Please note that the shipping fee is non-refundable and will be deducted from the refund.