NON-USA ORDERSUpdated 2 years ago

All orders ship from our Melbourne, Australia headquarters. We aim to dispatch all orders within 2 business days of being placed.

AUSTRALIAN ORDERS

INTERNATIONAL ORDERS

BASIC SHIPPING 

• FREE on orders up to $50 USD

• No tracking

STANDARD SHIPPING 

• FREE on orders over $50 USD

• Includes tracking

Once shipped, orders are approximately delivered as follows:

• New Zealand: 7-10 days

• Europe (inc UK): 2-4 weeks

• Canada: 3-6 weeks

• South America: 8-12 Weeks 

• Asia: 3-4 weeks

• India, Malaysia, Indonesia, Phillipines, Thailand: 6-8 weeks

• South Africa, Africa: 6-8 weeks

• Russia: 6 weeks

• United Arab Emirates: 4-8 weeks (Note: Addresses must have a P.O box)

Kindly note, the shipping timeframes advised are not guaranteed and can be affected by factors beyond our control such as customs clearance, postal backlog, and weather.

If you have not received a delivery within the above time frames, please contact us for further assistance. Notifications of missing orders received after 60 days from shipping will be replaced at our discretion.

CUSTOMS & IMPORT FEES

Additional taxes, duty charges, or fees owing on international orders received (outside Australia) are the sole responsibility of the customer. 

Customers are encouraged to check with your local authority or post office to anticipate any additional charges that may apply. Customers from the United Kingdom, Canada, and South Africa (Sales Tax/VAT) please take this into consideration when to ordering.

Furthermore, it is illegal for us to declare products to be valued less than their selling price. We cannot accept requests for the values to be altered on Customs Declarations.