RETURNS & EXCHANGESUpdated 13 days ago
Return Policy
We strive to provide our customers with high-quality products and excellent customer service. However, we understand that sometimes you may need to return an item. Please read our returns policy carefully, and if you have any questions, do not hesitate to contact our customer service team.
Due to our strict health policies, we do not accept returns or exchanges of underwear.
Ordered The Wrong Size
We are happy to accept returns within 14 days of delivery, so long as the items are unworn and in the original condition with the tags attached.
Once we have received your return back at our warehouse, we will issue you with a store credit.
All returns are inspected by our QC team, and we reserve the right to refuse returns on any item that does not meet acceptable hygiene standards.
Faulty, Damaged, or Incorrect Item
In the unfortunate event that you receive a faulty or damaged item, or the incorrect item is delivered to you, we will send you a replacement free of charge. If a replacement is not available, we will issue you with a refund. In this case, please send through a photo of the item/s you received, and the packing slip included in your order.
Return Costs
Australia: Returns are charged via the Australia Post Returns Portal on a case by case basis.
Rest of the World: Due to constraints with our carrier, we ask that you arrange for return shipping with your local carrier at your cost.
Returns Procedure
If you wish to return an item, please contact our customer service team within 14 days of receiving the product. We will provide you with a return address and any necessary instructions. Please ensure that the item is returned in its original packaging, unused, and with all tags and labels attached.
Replacements & Store Credits
We will only action replacements and store credits once your original item has been returned to our headquarters.