<h3 id="isPasted">TRACKING INFORMATION</h3>AUSTRALIAN ORDERSIf your order was sent with AusPost Express, you will have received a tracking number in your shipping confirmation email. Your order should reach you within 1-3 business days. &#xA0; INTERNATIONAL ORDERSIf your order is shipping to the USA, you will receive a tracking number in your shipping confirmation email. Your order should reach you within 4-8 business days.&#xA0;If your order was sent via Standard&#xA0;Shipping and was over US$50, you will receive a tracking number in your shipping confirmation email.&#xA0;

CHECK YOUR ORDER STATUS

Didn't receive your order even though the tracking link says it was delivered?

Didn&apos;t receive your order even though the tracking link says it was delivered?If you think your package is lost or missing, we advise you to check with the members of your household or neighbours to find out if they have received or seen your package. We also recommend you to check around your property as it is possible that the parcel was left there. Secondly, reach out to your local courier to confirm the delivery status.If after all these checks you still cannot locate your package, please&#xA0;<a href="https://helsinki-athletica-help-center.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a>. We might need to start an official investigation with the postal service. <hr> SHIPPING PROTECTIONWe strongly encourage adding shipping protection to your order at the checkout to assist in getting a replacement out to you ASAP in the event that your delivery is damaged, stolen or lost during transit.&#xA0;Orders that do not have shipping protection will be subject to a missing parcel investigation with the relevant postal service and a replacement will only be sent once this investigation has been completed. Please note missing parcel investigations may take up to 6 weeks to be completed.&#xA0;

MISSING ORDERS

Information on resolving damaged, faulty, missing or incorrect items in your order

We aim to be as diligent as possible with fulfilment and sending our customers quality items in perfect condition, however unfortunately sometimes things happen. Don&apos;t stress, we are here to help! Please see below on how to resolve your enquiry.&#xA0; <h3 style="line-height: 1.5;" id="faulty-or-damaged-item-received">FAULTY OR DAMAGED ITEM RECEIVED</h3>If any product you have received is damaged or faulty, we are very sorry!&#xA0;Please send through a photo of the fault / damage along with a photo of your packing slip to us via our&#xA0;<a href="https://helsinki-athletica-help-center.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact form</a>&#xA0;so that we can sort it out for you as soon as possible.&#xA0; <h3 style="line-height: 1.5;" id="wrong-item-received">WRONG ITEM RECEIVED&#xA0;</h3>We take full responsibility for any errors in fulfilment. If you have received the incorrect size, product, quantity or style, please&#xA0;<a href="https://helsinki-athletica-help-center.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a>&#xA0;with the following:&#xA0;<ul><li style="font-size: 16px; line-height: 1.5; color: rgb(0, 0, 0);">Your order number</li><li style="font-size: 16px; line-height: 1.5; color: rgb(0, 0, 0);">A photo of the item/s you received</li><li style="font-size: 16px; line-height: 1.5; color: rgb(0, 0, 0);">A photo of the packing slip included with your order</li></ul> We kindly ask that you contact us within 10 days of your order being delivered. Notifications received after 60 days of the order being delivered will be handled at our discretion.

ISSUE WITH AN ORDER

Get in touch with us! 

Our customer support team operates Monday to Friday, 9am - 5pm AEST. (Excluding weekends and Australian public holidays).

We endeavour to answer all emails enquiries within 2-3 business days.